Troubleshooting Sage Mobile Apps

Learn more

If you encounter connectivity problems with Sage Mobile apps, you may need to contact Customer Support to resolve them. The support analyst will walk you through a series of tests to rule out problems.

The buttons in the Diagnostic Tools section of the Enable Sage Mobile Apps tab represent these tests, as follows:

Restart AADAP. When instructed by Sage Support during troubleshooting, you click this button to restart the connector service.
Test AADAP. You click this button to verify that the connector service is working properly and can communicate with the server API.
Stop Server API. You click this button to block communication from mobile apps.
Start Server API. When the server API is stopped, you click this button to restore communication from mobile apps.
Test Server API. You click this button to test the server's mobile apps API.
Open Log File. You click this button to display a log that a support analyst can use to check the results of the tests or to see if any other errors were logged (such as configuration errors) and find out what the errors were.