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Assigning appointments to technicians

Assigning work orders to multiple employees

Removing a dispatch assigned to a specific technician

Note: Service Receivables features are available only if you purchased the Service Receivables Add-On Module.

In the Dispatch Board, you can remove a dispatch assigned to a technician. If the dispatch is the only one for a work order, it moves to the Unassigned column.

To remove a dispatch assigned to a technician:

  1. Open 11-2 Work Orders/Invoices/Credits.
  2. From the Options menu, select Dispatch Board.
  3. Using the data control, select the day you want to view.

  4. Right-click on the work order in the technician's column, and then select Remove this Dispatch.

Note:  

If no other technicians are assigned to this work order, the dispatch moves to the Unassigned column.

If other technicians are also assigned to the work order, only the technician that you clicked on will be removed.