About the Recalculate Balances window and repairing the ledger balances
About audit errors
When you advance to the next posting period, click the Audit Books button, or archive a fiscal year, Sage 100 Contractor audits the books to verify that valid, balanced transactions support each account balance. If the books are out of balance, then the program notifies you that there are audit errors.
Sage 100 Contractor tracks audit errors in a log. You can access the log from the View Audit History link on the 1-6 Period and Fiscal Year Management window.
Period Audit Errors
Some audit errors refer specifically to periods. If period audit errors exist, the Audit report displays them prominently. For example, a period audit error will contain the word Period in the row.
You can resolve most period audit errors by recalculating the ledger balances. To recalculate the ledger balances, open 1-6 Period and Fiscal Year Management > Recalculate Balances, and then click Recalculate Balances.
Audit Errors Requiring Customer Support Assistance to Repair
Any remaining audit errors cannot be repaired by clicking Recalculate Balances on 1-6 Period and Fiscal Year Management > Recalculate Balances. These audit errors might originate in accounts receivable, jobs, vendors, service clients, equipment, or other areas of the program where transactions originate.
Caution! Resolving remaining audit errors after a repair requires assistance from Customer Support. Click the [Live Chat] button Monday through Friday, from 9 am to 8 pm ET to start a conversation with a customer support analyst. Be prepared to provide your company name, telephone number, and the company contact person. The analyst may request additional reports to help determine the cause of the error.
The [Live Chat] button is available in the lower left corner of the Home window.
Additional audit error reports are included with Sage 100 Contractor to assist Customer Support technicians in identifying the transaction sources of audit errors.