If Sage Customer Support needs to examine a copy of your company to help you to resolve a problem with Sage 100 Contractor, they will ask you to create a special backup copy of your company files. This backup is a stripped-down version of your company that does not include sensitive or personal information, and does not include external files, such as attachments.
To back up a company for Sage Customer Support:
- Click Tune Up / Back Up / Restore >Create Sage Support Backup.
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On the tab, in the Select company to send to Sage box, select the company you want to back up.
Sage 100 Contractor uses ..\Sage100Con\Backups\Support Backups on the drive where you store your company data as the default location, but you can browse to a different location or type a different path in the Enter the location for the backup file box.
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Click [Create Backup].
Sage 100 Contractor creates a ZIP file, automatically naming the file after the company you are backing up and including BackupForSage in the file name.
After backing up
Send the file to Customer Support as instructed.